The hospitality industry in India has grown by leaps and bounds in the last decade. Innumerable restaurants and hotels have filled up the cities and even remote areas like National Parks. The ability of people to travel and send on these facilities has increased manifold and hence management of hotels, restaurants and clubs has proved to be a challenge in the current scenario.
Keeping a track of the loyal customers, giving them the required benefits and recognizing customers at restaurants will allow them to create an additional value as against their competition. For the same, the hospitality industry is now turning to Radio Frequency Identification (RFID) based solutions to tackle these issues.
Rasilant Technologies’ product for the hospitality industry has gained a lot of mileage within well know membership clubs and restaurants.
The product Smart Facility Management is a software solution consisting of integrated modules to enhance the features of any existing Facility Management System – ERP. The management software is developed for Microsoft Windows operating system using latest software developing techniques
There is one product for the Clubs and another similar product for Hotels and Restaurants:
Solution for Clubs:
Club Management software provides powerful, easy-to-use and high end software for all the management needs, whether for a health club, a charitable organization, a child care facility or a book club.
The software generates various reports on Daily, Weekly, Monthly, Quarterly and Yearly basis
Software Modules
Solution for Restaurants and Hotels:
Features of the Solution-
Customer Profile
With the incorporation of Smart Cards; the system allows us to create a unique Profile for each and every customer. With this profile, the customer likes and dislikes are taken care of and that adds a touch of ‘Personalization’ to every customer who walks into the Hotel.
Customer Discounts
The Smart Cards allows us to trace the loyal customers and automatically give discounts according to their frequency of visits to the Chain of Hotels.
SMS Facility
With the help of the Customer’s Profile, we can understand the taste of the customers and his interests and thus target our advertising campaign accordingly. The system allows us to send bulk SMS (advertising, reservation confirmation etc) to Customers with similar Interests and Taste.
Top-Up Facility for Smart Cards
The System provides the facility to recharge the Customers existing Smart Card on expiry, instead of buying a new one. This is also termed as Top-up Facility
Real Time Information
The System provided access to Real Time Data from any of the 3 locations of the Chain of Hotels.
Integration with Third Party Application
The System is readily scalable and is open for integration with any Third Party Software – In this case, the Billing System |
